A：Hello. Thank you for calling Spend Mart.您好。感謝您致電Spend Mart。
B：Is this the Customer Service Desk?請問是客戶服務(wù)柜臺嗎?
A：Yes. How can I help you?是的。我能為您做什么?
B：I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?一周前我在你們的店里買了一件毛衣。標著是12號，可實際上是10號。我能換一件嗎?
A：Do you have the receipt with you?請問您還留著收據(jù)嗎?
B：Yes, I do.是的。
A：I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.很抱歉給您造成的麻煩。請帶著您的收據(jù)和毛衣到店里更換您需要的尺碼。
B：Thank you very much.謝謝。
A：You’re welcome.別客氣。
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